Shipping Policy
Thank you for shopping Hook Store. This Shipping Policy explains how we process Hook Store Shipping Policy , ship, and deliver your orders. Please read this policy carefully before placing your order. By completing your purchase, you agree to the terms below.
Our team processes orders within 1–3 business days after sending your confirmation email. However, we pause processing on weekends and public holidays. Once your package leaves our facility, you will receive a shipping confirmation that includes tracking information. In addition, the carrier may send status updates as your shipment moves through transit.
Although we aim to dispatch every order quickly, high demand can occasionally extend processing times. For example, holiday seasons and promotional events often increase order volume. Furthermore, payment verification issues or incomplete shipping details may slow fulfillment. If any unexpected delay arises, we will contact you promptly to provide an update.
Shipping Rates & Delivery Estimates
At checkout, our system calculates shipping costs based on your location, package weight, and chosen delivery method. Therefore, rates may vary depending on these factors. You can review the estimated delivery timelines below:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping | 2–3 business days |
| Express Shipping | 1–2 business days |
| International Shipping | 7–21 business days |
Carriers provide these timeframes as estimates rather than guarantees. While most shipments arrive within the expected window, weather disruptions, customs inspections, or transportation delays may extend transit times. As a result, delivery dates can occasionally shift.
Delivery times are estimates and may vary depending on your location and carrier performance.
We provide free standard shipping on orders over 999 within Inida. When your cart meets the minimum threshold, the checkout system automatically applies the discount.
However, promotional shipping offers may change periodically. For this reason, we reserve the right to modify or discontinue free shipping at any time without prior notice.
International Shipping
We ship to selected international destinations. However, your country may charge customs duties, VAT, or import taxes.
You are responsible for paying these fees. In addition, local customs authorities may hold packages for inspection. Consequently, international deliveries sometimes take longer than domestic shipments. To avoid delays, please ensure your shipping information is complete and accurate.
After we ship your order, we send you a tracking number via email. You can then use that link to monitor your shipment in real time. Please allow 24–48 hours for the carrier to update tracking information. Meanwhile, if you experience any tracking issues, contact us and we will assist you.
Incorrect Shipping Information
It is the customer’s responsibility to ensure that the shipping address is accurate at checkout. If incorrect or incomplete information is provided, delays may occur. In the event that a package is returned due to an incorrect address, we may require additional shipping fees to resend the order. Therefore, please double-check your shipping details before submitting your order.
If you notice an error after placing your order, contact us immediately. Although we will do our best to update the address, changes cannot be guaranteed once the order has been processed.
Begin by checking your tracking link if your package does not arrive within the estimated timeframe. Next, contact the shipping carrier for clarification. If the issue remains unresolved, notify us so we can assist with the investigation process.
Stolen Packages
Responsibility transfers to the customer once the carrier marks a shipment as delivered. However, reporting suspected theft to the carrier immediately increases the chances of resolution. Additionally, filing a claim directly with the shipping provider may help recover losses.
Damaged Items
Contact us within 48 hours if your order arrives damaged. Furthermore, attach clear photographs of both the item and the packaging. After reviewing your submission, our team will determine whether a replacement or refund applies.
Contact Us
If you have questions about our Shipping Policy, please contact us:
Email: [spprthook@gmail.com]
Phone: [9599438179]
Business Hours: [9am-5am]