The Return and Refund Policy at Hook Store explains how customers can return products and request refunds for men’s sportswear and accessories purchased from our online store. We aim to make the return process simple and transparent so customers can shop with confidence.
Easy Returns for Hook Store Orders
Customers can request a return within 7 days of receiving their order if the product is unused and in original condition.
1-7 Day Easy Return Policy
We offer a 7-day return window from the date we deliver your order. However, you must meet certain conditions to qualify for a refund.
You can request a return if:
You receive a damaged or defective product
You receive the wrong item
The size does not fit
The product does not match the description
To approve your return, we require the item to remain unused and unwashed. In addition, you must keep the original packaging and tags intact. If the product shows signs of use, we may reject the request.
How to Request a Refund
To start a refund, contact our customer support team with your Order ID. Then, attach clear photos if the product arrives damaged or incorrect. After that, explain the reason for your return request. Our team reviews every request within 24–48 business hours. Once we approve your request, we arrange the pickup and guide you through the next steps.
Refund Processing Timeline
After we receive your returned item, our team inspects it carefully. Then we initiate your refund within 3–5 business days. Your bank usually credits the amount within 5–7 business days. However, processing time may vary depending on your bank or payment provider. We send you a confirmation email as soon as we initiate the refund
Refund Method
We always send refunds to your original payment method.
We refund UPI payments to the same UPI ID.
We return card payments to the original credit or debit card.
We transfer net banking payments back to your bank account.
For Cash on Delivery orders, we transfer the amount to your bank account or UPI ID.
To avoid delays, provide accurate details for COD refunds.
Non-Refundable Items
Although we try to keep our policy flexible, we cannot accept returns for:
Used or washed products
Items without original tags
Products returned after 7 days
Clearance or final sale items
Therefore, check your order immediately after delivery and contact us quickly if you notice any issue.
Order Cancellation Policy
You can cancel your order before we ship it. Once we dispatch the order, we cannot cancel it. However, you can still request a return after delivery under our 7-day return policy. We process refunds for cancelled orders within 2–3 business days.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, contact us within 48 hours of delivery. Additionally, send clear photos of the product and packaging. After verification, we send a replacement or issue a full refund. In such cases, we cover the return pickup cost.
Late or Missing Refunds
If you do not see your refund, first check your bank account again. Next, contact your bank or card provider because they may take additional processing time. If you still face issues, reach out to our support team. We investigate the matter immediately and assist you until you receive your refund.
Contact Information
For any questions about our Refund Policy Hook Store, contact:
Hook Store Customer Support
Emai: Spprthook@gmail.com
Response Time: 24–48 business hours
We combine affordable pricing, quality sportswear, and reliable service. Therefore, our Refund Policy Hook Store ensures a clear, secure, and hassle-free shopping experience across India.